How Horse Racing Syndicate handles personal information

Horse Racing Syndicate is a software platform operated under the Artrick brand. In this policy, references to Horse Racing Syndicate,we, us, and ourrefer to the operator of the Horse Racing Syndicate website and platform.

Replace this section before public launch with your full legal operator details, for example:

• Legal entity or sole trader name
• Trading name
• ABN if you want it published
• Business contact email
• Business address or contact address

We may collect information such as:

• name, email address, phone number, and business details
• login and account details
• organisation, syndicate, owner, and horse-related records entered into the platform
• billing, subscription, or payment-related information
• support requests, enquiry details, and communications with us
• usage data such as device, browser, IP address, pages viewed, and platform activity
• marketing preferences and email engagement data

We may collect personal information when you:

• visit our website
• request a demo or contact us
• create an account or sign in to the platform
• use Horse Racing Syndicate features and enter records into the system
• subscribe to updates or receive service emails
• contact support or communicate with us directly

We may also collect some information automatically through cookies, analytics tools, server logs, and similar technologies.

We may use personal information to:

• provide, operate, maintain, and improve Horse Racing Syndicate
• create and manage accounts
• deliver onboarding, support, and customer service
• process subscriptions, billing, and payments
• send product, service, security, and account communications
• monitor performance, usage, and platform reliability
• develop new features and improve user experience
• comply with legal obligations and resolve disputes
• send marketing communications where permitted by law

We may disclose personal information to:

• hosting, cloud, analytics, email, authentication, and support providers
• payment processors and billing providers
• professional advisers such as lawyers, accountants, or insurers
• regulators, law enforcement, or government bodies where required
• service providers who help us operate the website or platform

We do not sell personal information as part of the ordinary operation of Horse Syndicate.

Some of our technology providers may store or process data outside Australia. Where this occurs, we take reasonable steps to work with reputable service providers and to protect information appropriately.

Before launch, update this section with the countries or regions most likely to apply to your stack if you know them.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps may include access controls, encrypted connections, password protection, role-based access, secure hosting, logging, monitoring, and provider security controls.

No internet-based service can be guaranteed to be completely secure, but we aim to apply reasonable technical and organisational measures appropriate to the platform.

You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, contact us at support@horse-syndicate.com.

We may send service-related emails about your account, security, billing, onboarding, or platform operations.

Where permitted, we may also send marketing or promotional emails. You can opt out of marketing communications using the unsubscribe link in the message or by contacting us directly. Service and transactional communications may still be sent where needed to operate the platform or manage your account.

We may use cookies, analytics tools, and similar technologies to understand website traffic, improve performance, remember preferences, and support security and product improvement.

If you add analytics, ad pixels, or tracking tools later, update this section so it accurately reflects the tools actually in use.

Horse Racing Syndicate is intended to support administration, workflow, and record management. It is not intended to replace legal, accounting, tax, financial services, or racing compliance advice.

Customers remain responsible for ensuring that their own ownership, syndicate, promoter, registration, disclosure, and communication practices comply with applicable laws, racing authority rules, and regulatory requirements.

If you have a privacy concern or complaint, please contact us first using the details below. We will review the issue and respond within a reasonable time.

Contact email: support@horse-syndicate.com

We may update this Privacy Policy from time to time. The current version will be published on this page with the updated date shown at the top.

For privacy, access, correction, or complaint enquiries, contact: